THE SALE OF PRODUCTS AND SERVICES (“PRODUCTS”) BY SIA MOSS ART STUDIO, REG. NR. 50203512481, ARHITEKTU STREET 22-50,DAUGAVPILS, LATVIA ( “MOSS ART STUDIO”), ARE SUBJECT TO THESE TERMS AND CONDITIONS (“AGREEMENT”) REGARDLESS OF OTHER OR ADDITIONAL TERMS OR CONDITIONS THAT CONFLICT OR CONTRADICT THIS AGREEMENT IN ANY PURCHASE ORDER (“ORDER”).

1.ORDERS. All Orders are subject to acceptance by MOSS ART STUDIO. MOSS ART STUDIO reserves the right to allocate the sale of Products among its customers. Orders for special, custom, personalized Products specifically identified by MOSS ART STUDIO as nonstandard are non-cancelable and non-returnable. The Customer may not cancel or reschedule Orders for standard Products without MOSS ART STUDIO consent. The performance of any value-added service may void the manufacturer’s warranty and render products non-returnable. MOSS ART STUDIO reserves the right to cancel the customer’s order if the customer has not paid the invoice, the customer cannot be contacted on the specified contact phone number (or via social networks), and/or the customer has provided false or questionable information about himself.
2.PRICES. MOSS ART STUDIO quoted prices apply for 30 days or as otherwise stated in its quote. MOSS ART STUDIO may increase prices if MOSS ART STUDIO costs increase or other circumstances beyond MOSS ART STUDIO reasonable control. Prices are for Products only and do not include fees, shipping charges and duties imposed by any government authority. Customer is responsible for any additional fees and taxes.
3.PREPAYMENT. Production is carried out only upon prepayment. Before the start of the manufacturing process, an advance payment of 70% of the price of the artwork is made. After making the artwork, the Customer is sent an invoice for the remaining amount – 30% of the price of the sign. In some cases, signing an agreement or letter of guarantee for payment of the postpaid invoice may be considered.
4.PRODUCTION TIME. The countdown for production time starts from the moment the customer payment is confirmed.
5.DELIVERY AND TITLE. Delivery within the territory of the Republic of Latvia is calculated individually for each order and Customer is responsible for all shipping costs. For abroad, Customer is responsible for all shipping costs and any applicable surcharges. Title and risk of loss pass to Customer upon delivery of the Products to the carrier. MOSS ART STUDIO delivery dates are estimates only and MOSS ART STUDIO is not liable for delays in delivery. A delayed delivery of an Order does not entitle Customer to cancel the Order.
6.ACCEPTANCE OF PRODUCTS AND PRODUCT RETURNS. Customer must notify MOSS ART STUDIO in writing of any damage, shortage, or other discrepancy to Products within 14 days after delivery. After the 14th day Customer is deemed to have accepted the Products and may not revoke acceptance. Any claims submitted after this deadline will not be processed.
The claim for non-compliance of the goods with the terms of the contract is not valid if:
  1. repair of the product without consent of MOSS ART STUDIO has been detected;
  2. mechanical damage caused by Customer’s fault has been detected;
  3. damage caused by natural disasters (flood, storm, lightning strike, fire, earthquake) has been detected;
  4. the product has been used inappropriately for its purpose;
  5. the artwork was exposed to the risk of water ingress due to the inaccuracy of Customer.
The customer has also the right to use the Right of Withdrawal/Refusal and refuse the product by breaking the distance purchase contract of the product within 14 days without giving a reason. If Customer refuse the product within the Right of Withdrawal period, MOSS ART STUDIO will refund all the money received from Customer, except for the costs of delivery.
Goods cannot be returned within 14 days under the Right of Withdrawal/Refusal if:
  1. mechanical damage caused by Customer’s fault has been detected;
  2. the product is identified as nonstandard (i.e., custom, personalized).

7.LIMITED WARRANTY. Warranty for all moss artworks made by MOSS ART STUDIO is 2 years, starting from delivery of goods. If during these 2 years the client finds and reports a breakdown of the goods, MOSS ART STUDIO has the option to (1) repair the Products (repair of Products under warranty can be made within 20 working days), (2) replace the Products at no cost to Customer; or (3) refund Customer’s purchase price. In case of a breakdown, Customer is responsible for the delivery of the sign back to MOSS ART STUDIO for further investigation and repairment; shipping costs are borne by Customer. The warranty is void if:
  1. repair of the product without consent of MOSS ART STUDIO has been detected;
  2. mechanical damage caused by Customer’s fault has been detected;
  3. damage caused by natural disasters (flood, storm, lightning strike, fire, earthquake) has been detected;
  4. the product has been used inappropriately for its purpose;
  5. the artwork was exposed to the risk of water ingress due to the inaccuracy of Customer.
8.LIMITATION OF LIABILITY.
  1. MOSS ART STUDIO is not liable for and Customer is not entitled to any indirect, special, incidental or consequential damages; for example, loss of profits or revenue, rework, injury to reputation, or loss of customers. Is not responsible for the message carried by the artwork made according to the Customer’s sketch. Customer is responsible for the intellectual property of the content that he/she submits as a reference for the production of moss artwork.
  2. The client is responsible for confirming the final layout. The confirmed layout is the final and only correct version of the manufactured artwork.
  3. Unspecified items in the product specification are the responsibility of the Сustomer and not the manufacturer. For example, if the Сustomer was not informed that the wooden frame is going to be made out of pine tree, and the Customer did not inquire, then this is the responsibility of the Customer.
9.PRODUCT INFORMATION. Product information, including information related to a Product’s specifications, can be found on the MOSS ART STUDIO website. MOSS ART STUDIO recommends Customer validate any Product Information before using or acting on such information. All Product information is subject to change without notice. MOSS ART STUDIO is not responsible for typographical or other errors or omissions in Product Information.
Before ordering the goods, Customer must familiarize himself with the technical characteristics of the goods, including:
  1. The production uses stabilized moss, plants and dried flowers;
  2. The frame is not included in the price of the work per m2;
  3. Each sign has a width, length and height. Standard frame size; height 4 cm, width 2 cm;
  4. All artworks are made using hot glue or another kind of glue that can cause allergies;
  5. Fasteners for the artworks are included for free;
  6. Express production (during 5-6 working days) can be ordered upon Customer request, as an additional service and for an additional fee;
  7. The artwork is made out of stabilized moss and wooden frame by default, which implies the fragility of the product. Namely, the artwork must not be thrown, dropped or hit, nor heavy objects placed on it;
  8. The artwork can be made on other materials instead of wood (e.g., without a frame on fabric, on metal grid, etc) only upon Customer request;
  9. The sign cannot be made on the materials provided by Customer;
  10. The final result of the work may differ from the visualization as the work is made from natural materials;
10.PERSONAL DATA PROCESSING AND PROTECTION POLICY. The processing of personal data is carried out in order to realize the legitimate interests of MOSS ART STUDIO (carrying out commercial activities). Protection of personal data is implemented in accordance with the current regulatory enactments (regulations, laws) in the field of personal data processing. Personal data is not stored longer than it is necessary to fulfill the requirements of regulatory acts, respecting the legitimate interests of MOSS ART STUDIO. When circumstances arise when personal data processing/storage is not necessary – personal data is deleted.
11.INSTALLATION. Installation is an additional service provided by MOSS ART STUDIO, and for an additional negotiable fee. The fee may depend on the location, amount of work and the specifics of the installation. MOSS ART STUDIO is responsible for the installation services provided by MOSS ART STUDIO. MOSS ART STUDIO is not responsible for the installations that are led or organized by Customer. If during installation by third parties or Customer damage or breakage of the sign occurs, the warranty for the sign ceases to be valid and MOSS ART STUDIO is not obliged to repair the goods at his own expense.